Refund Policy

Please read this before subscribing. Last updated: 16 September 2026.

This Refund Policy applies to purchases of SchemAgentic Pro subscriptions offered by CryptoBees LLC. By purchasing a subscription, you agree to the terms described below.

Try the free version first

SchemAgentic is available as a free version on all supported platforms, with the whole canvas and no time limit. We strongly encourage you to use it for as long as you need to confirm that SchemAgentic meets your requirements before subscribing.

Subscriptions

Pro is offered as a recurring subscription, monthly or yearly. Your subscription automatically renews at the end of each billing period unless you cancel it at least 24 hours before the current period ends. When a subscription renews, the payment method on file is charged the then-current price for the applicable plan.

You may cancel at any time. Cancelling stops future renewals but does not retroactively refund the current billing period. After cancellation you keep access until the end of the period you have already paid for, and your cloud schemas are then disconnected rather than deleted — see our Terms.

Refund eligibility

Because a subscription provides immediate access to paid features, purchases are generally non-refundable except as required by applicable law or as described in this policy. If you believe you are entitled to a refund, please contact us as soon as possible. We consider requests case by case, including:

an accidental or duplicate purchase reported promptly;
a technical fault attributable to us that prevents the paid features from working and that we cannot resolve in a reasonable time;
a charge you did not authorise; and
any case where a refund is required by the consumer-protection law that applies to you.

What a refund does not cover. Money spent by a service you connected — a payment an agent made with your approval, or fees billed by a third-party API — is between you and that provider. We cannot refund it, which is why a payments service does nothing until you set a spending limit.

Where to ask

Refunds are handled by whoever processed your purchase:

Apple App Store (iOS & macOS) — request through Apple's own refund process.
Google Play (Android) — request through Google Play.
Paddle (Windows, Linux & web) — contact us, or Paddle as Merchant of Record.

We will help wherever we can, including with purchases made through a store.

Contacting us

Email cryptobees@gmail.com from the address on your account, with the store you bought through and the approximate date of purchase.